Privacy Policy

Last updated: 19 March 2026

1. Data Controller

Tivqelo is the data controller responsible for your personal data. If you have questions about this policy or our data practices, please contact us at:

• Email: support@tivqelo.com
• Phone: 0113 510 0274
• Address: Andrássy út 45, 1061 Budapest

2. Information We Collect

2.1 Information You Provide Directly

When you contact us, request a quote, or book a service, we may collect:

• Full name
• Email address
• Telephone number
• Property address (for service delivery)
• Service preferences (carpet type, room count, stain details)
• Any additional information you share in messages or during consultations

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on site
• Referring website
• Device type (mobile, desktop, tablet)

3. How We Use Your Data

We process your personal data for the following purposes:

• Service Delivery: To provide carpet, upholstery, rug, and mattress cleaning services, including scheduling appointments and conducting on-site assessments.
• Communication: To respond to your enquiries, send quotes, confirm bookings, and provide aftercare advice.
• Legitimate Business Interests: To improve our services, understand customer needs, and maintain quality standards.
• Legal Obligations: To comply with applicable laws, regulations, and legal processes.
• Marketing: With your explicit consent, to send occasional updates about our services, seasonal offers, or cleaning tips. You can withdraw consent at any time.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

• Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g., marketing communications).
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering a contract.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights.
• Legal Obligation: Where we need to comply with a legal obligation.

5. Data Sharing

We do not sell, rent, or trade your personal data. We may share your information with:

• Service Partners: Trusted subcontractors who assist with service delivery, bound by confidentiality agreements.
• Payment Processors: Secure third-party payment providers when processing card payments.
• Legal Authorities: When required by law, regulation, or legal proceedings.
• Professional Advisors: Accountants, insurers, and legal advisors as necessary for business operations.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Customer records: Up to 6 years after the last service, in line with HMRC requirements.
• Enquiry data (no booking): Up to 12 months after your last contact.
• Marketing consent records: Until you withdraw consent.
• Website analytics data: Up to 26 months.

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data where there is no compelling reason for continued processing.
• Right to Restrict Processing: Request limitation of how we use your data.
• Right to Data Portability: Receive your data in a structured, commonly used format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at support@tivqelo.com. We will respond within 30 days.

8. Cookies

Our website uses cookies to enhance your browsing experience. We use:

• Essential Cookies: Required for core website functionality (e.g., cookie consent preferences).
• Analytics Cookies: Help us understand how visitors use our site, so we can improve it. These are only set with your consent.

You can manage cookie preferences through your browser settings or via our cookie consent banner. For more information, see our cookie consent notice on the website.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure (HTTPS) website connections
• Access controls limiting data access to authorised personnel only
• Regular review of data handling procedures
• Staff training on data protection obligations

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly if a data breach occurs that affects your rights.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal data.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

13. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

14. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

• Email: support@tivqelo.com
• Phone: 0113 510 0274
• Address: Tivqelo, Andrássy út 45, 1061 Budapest